Refund policy
Refund Policy
Last Updated: June 2026
At PeakLady, we are committed to providing high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
Customers may request a refund within 30 days of receiving their order.
To be eligible for a refund, the item must:
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Be unused, unworn, and in its original condition.
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Include all original packaging and tags.
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Not show signs of use, washing, alteration, or damage caused by the customer.
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Be returned following our approved return process.
Proof of purchase is required for all refund requests.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the item received.
Once reviewed and approved, we will offer a replacement, store credit, or full refund where applicable.
Refund Process
After your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow:
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Up to 5 business days for inspection and approval.
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An additional 5–10 business days for your bank or payment provider to process the refund.
Processing times may vary depending on your financial institution.
Shipping Costs
Original shipping charges are non-refundable unless:
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The item arrived damaged.
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The item received was incorrect.
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The product is defective.
Customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
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Check your bank account again.
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Contact your credit card provider or payment provider.
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Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellations
Orders may be cancelled before processing and shipment.
Once an order has been dispatched, it can no longer be cancelled and must follow the standard return procedure after delivery.
Contact Information
If you have any questions regarding this Refund Policy, please contact us:
PeakLady
Website: peaklady.com
Email: contact@peaklady.com
Our customer support team will be happy to assist you.
