Shipping Policy
Shipping Policy
Last Updated: June 2026
At PeakLady, we are committed to providing a reliable and transparent delivery experience for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order on peaklady.com, you agree to the terms outlined below.
Order Processing
All orders are subject to verification and approval before shipment.
Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.
Please note:
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Orders are not processed on weekends or public holidays.
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Processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.
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Customers will receive an order confirmation email after purchase.
Shipping Times
Estimated delivery times vary depending on destination and carrier availability.
Typical delivery estimates are:
United Kingdom
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Estimated delivery: 5–12 business days
Europe
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Estimated delivery: 7–15 business days
International Orders
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Estimated delivery: 7–20 business days
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on:
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Delivery destination
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Order value
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Shipping method selected
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Ongoing promotional offers
From time to time, PeakLady may offer free shipping promotions on qualifying orders.
Tracking Information
Once an order has been dispatched, customers will receive tracking information via email whenever available.
Tracking updates may take several days to appear after shipment depending on the carrier's system.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control, including:
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Customs inspections
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Carrier delays
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Severe weather conditions
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Public holidays
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Transportation disruptions
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High shipping volumes
PeakLady is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
PeakLady cannot guarantee order modifications once processing has begun.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before reshipment.
Lost or Stolen Packages
If tracking indicates that a package has been delivered but cannot be located, customers should first:
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Check with household members or neighbors.
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Contact the shipping carrier directly.
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Verify the shipping address provided during checkout.
PeakLady is not responsible for packages lost or stolen after confirmed delivery by the carrier.
Customs, Duties and Taxes
For international shipments, customs duties, taxes, import fees, or other charges may apply depending on the destination country's regulations.
These charges are the responsibility of the customer unless otherwise stated.
PeakLady has no control over customs processing times or additional fees imposed by local authorities.
Multiple Shipments
In some cases, items from the same order may be shipped separately to ensure faster delivery and efficient fulfillment.
Customers will not incur additional shipping charges for split shipments unless explicitly stated during checkout.
Order Tracking Assistance
If you have not received your order within the estimated timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate and provide updates whenever possible.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
PeakLady
Website: peaklady.com
Email: contact@peaklady.com
