Return & Refund Policy
Return & Refund Policy
Last Updated: June 2026
At PeakLady, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with applicable consumer protection laws.
Please review this policy carefully before submitting a return request.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the item must:
-
Be unused, unworn, and in its original condition.
-
Include all original tags, labels, and packaging.
-
Be free from stains, odors, damage, or signs of use.
-
Be accompanied by proof of purchase.
Items returned without prior approval may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
-
Underwear and intimate apparel.
-
Swimwear without hygiene protection.
-
Gift cards.
-
Clearance or final sale items clearly marked as non-returnable.
-
Products damaged due to misuse or improper care.
3. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: contact@peaklady.com
Please include:
-
Your order number.
-
Full name used for the purchase.
-
Reason for the return.
-
Photographs if the item is damaged, defective, or incorrect.
Our team will review your request and provide return instructions.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
-
Your order number.
-
A description of the problem.
-
Clear photographs showing the issue.
Upon approval, we may offer:
-
A replacement item.
-
A full refund.
-
Store credit.
The appropriate solution will depend on the circumstances of the claim.
5. Return Shipping
Unless the return is due to an error on our part, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as PeakLady cannot guarantee receipt of returned items without tracking information.
6. Inspection of Returned Items
Once a returned item is received, it will be inspected to verify eligibility.
PeakLady reserves the right to reject returns that do not comply with this policy.
If a return is rejected, the item may be returned to the customer.
7. Refund Approval
After inspection and approval of the returned item, a refund will be processed to the original payment method used during purchase.
Customers will receive email confirmation once the refund has been approved.
8. Refund Processing Time
Approved refunds are typically processed within 5 business days after inspection.
Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
PeakLady is not responsible for delays caused by financial institutions.
9. Order Cancellations
Orders may be cancelled before they enter the processing stage.
Once an order has been processed or shipped, cancellation is no longer possible and the standard return procedure must be followed after delivery.
10. Late or Missing Refunds
If you have not received your refund after the stated timeframe:
-
Check your bank account again.
-
Contact your credit card provider or payment provider.
-
Contact your bank regarding pending transactions.
If you still require assistance, please contact our support team.
11. Consumer Rights
Nothing in this policy affects any statutory rights available to consumers under applicable consumer protection laws.
12. Contact Us
For any questions regarding returns or refunds, please contact:
PeakLady
Website: peaklady.com
Email: contact@peaklady.com
Our customer support team is available to assist you and ensure a smooth resolution process.
